FamJam Trivia Privacy Policy

Effective Date: 16/10/2024

FamJam Trivia (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this policy carefully to understand our practices regarding your personal data and how we handle it in accordance with applicable laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Data Controller Information

2. Personal Data We Collect

We collect the following types of personal data:

  • Names
  • Phone numbers
  • Email addresses
  • Game usage data

3. Purpose of Data Collection

We process personal data for the following purposes:

  • Account setup and management
  • Gameplay functionality
  • Marketing and promotional activities
  • Analytics and service improvement

4. Legal Basis for Processing (GDPR)

We process personal data based on:

  • User Consent: Users provide consent when signing up and using FamJam Trivia for the purposes outlined above.
  • Legitimate Interests: We may also process data based on our legitimate interests in improving our services and understanding user behavior for analytics, provided these interests are not overridden by your rights.

5. User Rights (GDPR & CCPA)

Under GDPR, users have the following rights:

  • Right of Access: Request access to the data we hold about you by contacting us at admin@famjamtrivia.com.
  • Right to Rectification: Request corrections if your personal data is inaccurate or incomplete.
  • Right to Erasure: Request deletion of your data via email.
  • Right to Restriction of Processing: Request restriction of processing in certain circumstances.
  • Right to Data Portability: Receive your personal data in a structured, commonly used format.
  • Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.

Under CCPA, California residents have additional rights:

  • Right to Know: Request information about the categories of personal data we collect and how we use them.
  • Right to Delete: Request deletion of your data.
  • Right to Opt Out: Opt out of the sale of your personal data (FamJam Trivia does not sell personal data at this time).
  • Non-Discrimination: Users exercising their privacy rights will not face discrimination, such as denial of services or differential pricing.

To exercise any of these rights, please contact us at admin@famjamtrivia.com.

6. Third-Party Processors

We use third-party services to facilitate our operations, which may involve processing your data:

  • Messaging Services: WhatsApp API, Apple iMessage API, and Twilio for communication.
  • Payment Processing: Stripe for payment transactions.
  • Cloud Storage: AWS for cloud storage and data hosting.

We ensure that these processors comply with GDPR and other applicable regulations.

7. Data Sharing

We do not currently share your personal data with any third parties beyond our processors mentioned above. If we engage marketing consultants in the future, we will update this policy and provide relevant information before any data sharing occurs.

8. Automated Decision-Making

FamJam Trivia uses an automated system to randomly select game questions. This process does not have a significant impact on users and is used solely to enhance gameplay.

9. Data Retention Period

We retain personal data for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

  • Account and gameplay data are retained as long as the user has an active account.
  • If a user requests deletion of their data or account, we will delete the data within 30 days of the request.

10. Security Measures

We employ industry-standard measures to protect your data, including:

  • Encryption: Data is encrypted in transit and at rest.
  • Access Controls: We use secure access protocols and restrict access to personal data to authorized personnel only.
  • Monitoring and Testing: Regular monitoring and testing of our systems to identify vulnerabilities.

11. International Data Transfers

We may transfer your data outside the EU/EEA through AWS and other service providers. We rely on safeguards such as Standard Contractual Clauses (SCCs) to ensure an adequate level of protection for your data during such transfers.

12. Children’s Privacy

FamJam Trivia is not intended for children under the age of 13 in the US (or under 16 in the EU). We do not knowingly collect data from children in these age groups. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at admin@famjamtrivia.com. We will delete such information upon verification.

13. Marketing and Communication

We may use your personal information for marketing purposes with your explicit consent. By providing your data and agreeing to our privacy policy, you consent to receive marketing communications from us. You can opt out of marketing emails by following the unsubscribe instructions included in our emails or by contacting us directly.

14. Cookies and Tracking Technologies

FamJam Trivia uses cookies and tracking technologies, such as those from Google Analytics, Heap, and HotJar, to enhance user experience and improve our services. We comply with the ePrivacy Directive (EU) and provide options for users to manage their cookie preferences:

  • Users are prompted to consent to cookies upon their first visit.
  • Users can disable or manage cookies via their browser settings at any time.

15. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, and where appropriate, we may notify you by email. Users are encouraged to review this policy periodically for any updates.

Contact Us: If you have any questions or concerns about this Privacy Policy, please contact us at admin@famjamtrivia.com.

Last Updated: 16/10/2024